Order Cancellation Policy

We aim to provide a flexible and transparent cancellation process. Please review the guidelines below.

1. Before Shipment

If your order has not yet been fulfilled or shipped, you may submit a cancellation request through our support channels. Approved requests will receive a full refund with no cancellation fees.

2. After Shipment

Orders that have already been shipped cannot be canceled. If you no longer wish to keep the item, you may request a return after delivery by following the return instructions or contacting our support team.

3. Refund Information

Processing Timeline: Refunds are typically processed within 1–5 business days after approval of the cancellation request.

Refund Method: Funds will be returned to the original payment method used for the purchase.

4. Help and Contact

If you need assistance or have questions about canceling an order, please contact our customer support team through the available channels.

Phone:+1 (214) 554-5284

Email:client@domusallegro.com

Address:816 N WILLS ST,WILLS POINT,TX 75169,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)