Refund policy

Cancellation Before Dispatch

Orders may be canceled at no cost prior to shipment. A full refund will be issued once the cancellation is confirmed.

30-Day Return and Exchange Window

Customers may request returns or exchanges within 30 days of purchase, provided all conditions are met.

Product Issues or Fulfillment Errors

If an item arrives damaged or does not match your order, you may request a refund or replacement. This includes defects affecting usability or incorrect product delivery.

Return Conditions

Items must be unused and in original condition.

Original packaging is recommended but not required if proper protection is provided.

All included components must be returned.

Product tags must remain intact.

How to Submit a Request

Send an email with your order number and a detailed explanation of the issue.

You may also contact customer support by phone for assistance.

Verification Process

All requests are reviewed to confirm eligibility, including order validation, purchase date, and product condition.

Approved Returns

If approved, you will receive return instructions.

Package items securely and include necessary documentation.

Use a trackable shipping method.

Use the included return label when available.

Refund Processing

Once received and inspected, eligible refunds will be issued to the original payment method.

Refund Timeline

Refunds are processed within 1–5 business days after approval.

Cost Responsibility

Customers are responsible for return shipping unless the return is due to our error or a defective product.

Non-compliant returns will not be accepted.

Contact Information

For any questions or assistance, please reach out to our customer support team through our available channels.

Phone:+1 (214) 554-5284

Email:client@domusallegro.com

Address:816 N WILLS ST,WILLS POINT,TX 75169,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)